
People change for two reasons:
-either they have learned enough that they want to change
or
-they have been hurt enough that they have to.
My store is filled with a bunch of old folks. We have several retirement homes in our area. Yesterday served as another reminder why I will never grow up. You become so mean and miserable! This customer in particular had purchased two boxes of oatmeal mini packs. She explained to me that, when she went to make oatmeal for her husband, there was a big mess on her shelf and that she had to clean her shelf (she wasn't very happy about that either). She proceeded to take one of the boxes and shake it on my counter. I now had a pile of oatmeal sitting in front of me. I opened one of the boxes and examined some of the mini packs and found that there were tiny holes in the corner of the packaging. I pointed them out and explained that these were obviously defects from the manufacturer. I offered her two replacements (which she declined) before giving her a refund. I completely understand her actions and wanting me to see what happened to her at home, but I still find her actions rude.